Frequently Asked Questions
Frequently Asked Questions
At Immense Plus More, we believe an informed pet parent is the best pet parent. Below you'll find answers to our most common questions — so you can shop with complete confidence and give your furry family member the care they deserve.
🌿 Ingredients & Safety
Are your supplements vet-approved?
All products in our collection are formulated with veterinarian-inspired guidance and crafted with your pet's safety as the top priority. While individual products are not a substitute for professional veterinary advice, we only carry supplements that meet our strict standards for quality, safety, and nutrition. Always consult your vet before introducing any new supplement to your pet's routine.
Are your ingredients natural and non-GMO?
Yes. We are committed to sourcing supplements made with natural, non-GMO ingredients — free from unnecessary fillers, artificial additives, and empty promises. Every product we carry is carefully curated to meet the quality standard we would hold for our own pets.
Are your products safe for both dogs and cats?
Each product in our store is clearly labeled for its intended species. Please always check the product description before purchasing — some supplements are formulated specifically for dogs, others for cats, and some are safe for both. When in doubt, consult your veterinarian.
Are there any known allergens I should be aware of?
Ingredient lists and allergen information are included in every product listing. We encourage all pet parents to review these carefully, especially if your pet has known sensitivities. If you have specific concerns, please reach out to us before purchasing.
💊 Dosage & How to Use
How do I know the right dosage for my pet?
Every product includes clear dosage instructions based on your pet's weight and size. These guidelines are listed on the product page and on the product packaging. We always recommend starting at the lower end of the suggested range and adjusting as needed — and checking with your vet if you have any concerns.
Can I give my pet more than the recommended dose?
We strongly advise following the recommended dosage for each product. More is not always better when it comes to supplements. Exceeding the suggested amount may not provide additional benefits and could cause discomfort. When in doubt, consult your veterinarian.
How long before I see results?
Results vary depending on the supplement type, your pet's size, age, and overall health. Most wellness supplements are designed for consistent, daily use — many pet parents begin noticing changes within 2–6 weeks of regular use. Patience and consistency are key.
Can I mix supplements with my pet's food?
Many of our supplements are designed to be mixed into food or given as a treat — making it easy to incorporate into your pet's daily routine. Check the specific product instructions for the recommended method of administration.
📦 Delivery & Shipping
How long will my order take to arrive?
We want to be fully transparent with you: as a curated dropship retailer, our products are fulfilled directly from our supplier partners. Current estimated delivery windows are 3–5 business days for most orders. Shipping times can vary based on your location and any carrier or customs delays outside of our control.
We know delivery timing matters, and we appreciate your patience. Every product is worth the wait — and we'll keep you informed every step of the way.
Will I receive tracking information?
Yes. Once your order has shipped, you will receive a shipping confirmation email with your tracking number. Please allow 1-2 business days after your order is placed for tracking information to become active.
Do you ship internationally?
We currently ship within the United States and Canada. If you're located outside of these regions, please contact us and we'll do our best to assist you.
What if my order is delayed?
If your order has exceeded the estimated delivery window, please contact our team at support@superimmense.com and we will investigate and follow up promptly. We stand behind every order.
🔄 Subscriptions & Reorders
Do you offer subscriptions or auto-replenishment?
We understand that consistency is key to your pet's wellness routine. If subscription options are available for a specific product, they will be listed on that product's page at checkout. We are continually working to expand our subscription offerings — so check back regularly.
How do I reorder a product I love?
The easiest way to reorder is to log into your account, find your order history, and re-add your favorite items to your cart. You can also search directly for the product on our store. Creating an account ensures your order history is always at your fingertips.
Can I cancel or modify a subscription?
If you have an active subscription, you can manage it from your customer account. If you need additional assistance, reach out to us at support@superimmense.com and we'll help you make any changes quickly.
↩️ Returns & Refunds
What is your return policy?
Your satisfaction — and your pet's wellbeing — matters deeply to us. For full details on our return and refund process, please visit our Refund Policy page.
What if my product arrived damaged or incorrect?
We sincerely apologize if your order arrived in less-than-perfect condition. Please contact us within 7 days of delivery at support@superimmense.com with your order number and a photo of the issue, and we will make it right — no questions asked.
Are opened products eligible for a return?
Due to the nature of pet supplement products, we are generally unable to accept returns on opened items unless the product arrived damaged or defective. Please review our full Refund Policy for complete details.
Still Have Questions?
We're here for you and your pet. Reach out to our team at support@superimmense.com and we'll get back to you as quickly as possible. Thank you for trusting Immense Plus More to be part of your pet's happy, healthy life.