Shipping policy
Thank you for shopping with Immense Plus More! We're committed to getting your premium pet supplies to you quickly and reliably.
Free Shipping We offer free shipping on all orders. No minimums, no exceptions.
Processing Time Orders are typically processed within 1–2 business days after your order is placed.
Delivery Time Once shipped, orders arrive within 3–5 business days. Business days exclude weekends and federal holidays.
Shipping Carriers We ship via trusted carriers including USPS, UPS, and FedEx. You'll receive a tracking number via email once your order has shipped.
Order Tracking Once your order ships, you'll receive a confirmation email with a tracking link so you can follow your package every step of the way.
Lost, Stolen, or Delayed Packages Once your order has been handed off to the carrier and marked as shipped, Immense Plus More is not responsible for lost, stolen, or delayed packages. We are not liable for packages that are confirmed as delivered by the carrier but reported as missing.
If you experience an issue with your delivery, we recommend:
- Checking with neighbors or your building's mail area
- Contacting the carrier directly with your tracking number
- Filing a claim with the carrier if applicable
While we are unable to issue refunds or replacements for lost or stolen packages, we're happy to assist you navigate the claims process. Reach out to us at support@superimmense.com.
Contact Us Have questions about your shipment? Reach out to our team at support@superimmense.com — we're happy to help.